Here at Nova Hightechs, we're deeply committed to delivering dependable, timely, and top-quality services to our cherished clients. We take immense pride in the wide array of services, products, and e-business solutions we offer. To ensure clarity and reduce the chances of disputes or cancellations, we kickstart every project with a thorough examination, creating a precise scope document. This helps us gain a deep understanding of the project at hand.
However, it's important to know that we do have certain policies in place when it comes to cancellations and refunds.
Cancellation Policy:
Clients can request the cancellation of a specific service using our website's cancellation form after 5 to 7 days of entering a service agreement.
Please keep in mind that due to limited availability during specific holidays like Christmas, New Year's, and Independence Day, we can't honor cancellation requests for certain services.
Services such as domain name registration and domain name transfer are non-refundable once payments are made, even if the request is within the first 48 hours. If subsequent payments aren't received within seven working days from the due date, the service will be terminated.
Refund Policy:
Our refund policies differ depending on the unique processes involved in each of our services. We can't entertain refund requests for services that have already been completed since various resources are allocated to reach different milestones during a campaign.
Refunds aren't applicable to administrative fees or installation costs.
Taxes imposed by regulatory bodies won't be refunded even if fees are repaid.
We reserve the right to cancel a customer's service without a refund if they violate our terms and conditions.
Please note that same-day delivery services aren't covered by our refund policies. We aren't responsible for making refunds in cases where a third party causes delays or interruptions in service. Once a transaction is validated, clients can expect to receive their refunds within five to seven business days from the initial payment.